Claremont Controls Ltd


Categories: User Access and Permissions

What user access accounts are required on the database server?

Most clients opt to use a standard ‘HighStone’ user account for access to the database server.  Clients may wish to apply individual logins to the database using the individual network user accounts, although this requires more effort to control.  Generally two HighStone accounts are created on the database – one for general users with basic database read and write actions, and a second for the HighStone Administrator which includes permission levels to alter database configuration.

Can HighStone be run over a WAN (Wide Area Network) environment?

Yes, subject to an adequate minimum bandwidth being available. The HighStone database access functions usually make only a modest call on bandwidth to get core data values and therefore system responsiveness should be satisfactory in most environments.  HighStone minimises database access by caching commonly used prompt lists and definitions after their first use.  HighStone also accesses basic configuration and library definitions during use and these may be installed on smaller local servers at different geographic locations to minimise pressure on national network bandwidth.  Where users request very large data report  or access ancillary documents such as photographs and video, or when many users share the same limited connection bandwidth, the responsiveness of the HighStone displays will fall.

Can we (as users) gain access to the data table definitions used by HighStone?

Yes.  The database that is created and installed as part of a HighStone installation is neither hidden nor protected from access by the client.  HighStone includes data management tools to allow the viewing and administration of the supporting database by users.  Clients are encouraged to understand and work with the database definitions to integrate HighStone into their business activities.

Are any tools provided to assist in the creation of reports from HighStone data definitions?

HighStone includes an interactive report Query Builder (HighQB) which allows users to build data reports from the source data definitions.  Claremont Controls works with clients to provide key users within the organisation with the necessary understanding of data table layout and structures.

HighStone is promoted as being made available to all users within our organisation – is this expensive to implement and support?

Not necessarily.  In fact the more widely available that HighStone is, within an organisation, the more successful the installation is.  Claremont Controls supports this by not charging for HighStone installations on a ‘per user seat’ basis and there is no financial barrier to making the system available to all users that need that access.